Mobile / App
operates under a set of terms that govern every account, session, and transaction on this platform — read them before you deposit via Rocket or Bank Transfer or access any game category. Access and eligibility depend on your local law and the regions where 999 bt is available.
By creating an account on 999 bt and using any part of the platform — whether you are browsing game categories, funding your wallet through Rocket or Bank Transfer, or returning to an active session — you agree to the terms set out here. These terms form a binding agreement between you and 999 bt. Where your local law prohibits or restricts online gaming or certain payment flows, those local rules take precedence and your access may be limited or unavailable. We do not override local law; we ask you to verify your own eligibility before opening or funding an account. We may revise these terms when the platform changes — new game categories, updated wallet flows, or modified account procedures. When we do, we will update the version date shown at the bottom of this page. Continued use of your account after a revision means you accept the updated terms. If you disagree with a change, the right course is to stop using the account and contact support through one of the channels listed on the support section of this page. Payment-related activity through Rocket and Bank Transfer is subject to both these terms and the conditions of those respective payment services.
Deposits and withdrawals processed via Rocket follow both these terms and Rocket's own service rules.
Bank Transfer transactions are subject to your bank's processing conditions in addition to these platform terms.
Your on-platform wallet balance is a record of funds available for play; it does not carry interest and is not a banking product.
Access depends on whether 999 bt operates in your region under applicable local law. Confirm your eligibility before depositing.
These terms apply specifically to the 999 bt platform — the account you hold, the sessions you start, and the transactions you make through supported payment rails. They do not extend to third-party services you may access via links or integrations. Understanding what falls inside and outside this policy helps you know where to direct questions and disputes.
Login, session management, device continuity across mobile and browser, and account security obligations all fall within these terms.
Wallet funding via Rocket and Bank Transfer, withdrawal requests, and balance adjustments are governed here — third-party processing times are not.
Game availability from studios like Pragmatic Play, Habanero, and PG Soft, lobby navigation, and promotional notices on this platform are within scope.
Payment providers, mobile network operators, and any external link you follow from this site operate under their own separate terms, not ours.
These terms are not one-sided. You have concrete steps available to review your own data, correct information, and raise questions directly with us. Your account area shows your transaction history, session log, and wallet activity — that record is yours to consult at any time you are logged in. If anything looks wrong, the correction path starts in your account settings, not in a support queue. For questions about how your data is handled or how a policy clause affects you, our support team is reachable through the channels listed on this page. We aim to respond to policy-related queries through email, and for urgent account issues the live chat route is the faster path. You are not required to accept an account restriction without explanation — write to us and we will set out the basis for any action taken.
Log in and open the transaction history section to see all wallet activity, deposits via Rocket or Bank Transfer, and game session records.
Account name, contact details, and linked payment method information can be updated from the account settings page; some changes require identity verification.
Email support with the subject line referencing these terms; include your account ID so we can locate your record without back-and-forth.
For access issues or disputed transactions, use live chat for a faster response or email for detailed written queries — both routes reach the same team.
If these terms raise questions you cannot resolve through your account area, contact us directly through one of the routes below. We do not publish response-time commitments here, but each channel connects to the same support team handling policy and account queries for Bangladesh.
Open the chat widget from any page while logged in to reach support for account and policy questions.
Send detailed policy or transaction queries to our support email address listed in your account help section.
The on-site help section covers common account, wallet, and terms questions with answers you can read without contacting support.
Keeping your account secure and your data handled fairly is part of how 999 bt operates. We outline the key practices below so you know what we do and who to contact when you want to act on any of them.
We collect account registration data and transaction records to operate the platform. We do not sell your personal data to third parties, and we retain it only as long as your account is active or as required by applicable law.
We use cookies to keep your session active across your mobile browser and desktop, remember your lobby preferences, and analyse platform performance. You can manage cookie settings through your browser.
Your account is protected by the password you set at registration. We recommend a unique password not used elsewhere. If you notice unexpected activity, change your password immediately and contact support.
To request deletion of your account data, correction of a record, or a copy of what we hold, write to support via email with your account ID and the specific action you are requesting.
Answers to questions we receive most often about how these terms work, what they cover, and what you can do if something is unclear.
Yes, these terms apply to every account on the platform regardless of where you access it from. However, your eligibility to use the platform at all depends on whether online gaming is permitted under your local law. Confirm your legal eligibility before opening or funding an account.
We update the version date at the bottom of this page whenever terms change. We do not guarantee direct notification for every revision, so checking this page when you return to the platform is the most reliable way to stay current. Continued account use after a revision constitutes acceptance.
If we suspend an account for a breach of these terms, your wallet balance may be held pending review. We will communicate the basis for any action via the email address on your account. You can write to support to ask about the status of any held funds.
Transactions processed through Rocket and Bank Transfer fall within these terms for their relationship to your 999 bt wallet. Processing timelines, fees, and limits set by those payment services are governed by their own separate terms, not ours.
Email our support team with your account ID and a clear request for data deletion. We will process the request in line with applicable law, which may require us to retain certain transaction records for a defined period before full deletion is possible.
Write to us via email or live chat with your account ID and a description of the decision you are disputing. Include any reference numbers from previous support contact. We will review the matter and reply with the basis for our decision and any options available to you.